{"id":45,"date":"2007-02-06T18:27:46","date_gmt":"2007-02-07T04:27:46","guid":{"rendered":"http:\/\/www.pananadesign.com\/blog\/2007\/02\/06\/customer-loyalty-part-2\/"},"modified":"2020-04-03T15:38:50","modified_gmt":"2020-04-04T01:38:50","slug":"customer-loyalty-part-2","status":"publish","type":"post","link":"https:\/\/www.pananadesign.com\/blog\/2007\/02\/06\/customer-loyalty-part-2\/","title":{"rendered":"Customer Loyalty &#8211; Part 2"},"content":{"rendered":"<p>If there is a Business Hall of Fame, one of my first nominees would be Mr. Terence Iwamoto, owner and proprieter of &#8216;Mr. Ink Plus&#8217; here in Honolulu.<\/p>\n<p>Like many inkjet printer owners, the cost of ink has always amazed me &#8211; or maybe that should be &#8216;angered me&#8217;.<\/p>\n<p>When my HP&#8217;s black ink went dry I went ballistic. Why? Because I literally had printed only 10 pages with an ink cartridge that was brand new (the inkjet was brand new as well, btw).<\/p>\n<p>There must be some defect here, right? Wrong.<\/p>\n<p>I went to Mr. Ink Plus to sort this out. After telling Mr. Iwamoto about this &#8216;freak&#8217; inkjet occurrence, he pulled out 2 HP ink cartridges he had cut the tops off of for exactly this situation.<\/p>\n<p>The first cartridge was the old standard HP black ink cartridge. I was shocked to see that only about 1\/3 or less of the inside was set aside to hold ink. But that was nothing compared to the &#8216;New&#8217; HP black cartridge.<\/p>\n<p>The new one, which I believe is #92, was set up so only 1\/5 or less of the inside actually held ink.<\/p>\n<p>Basically the were charging more for the &#8216;New&#8217; standard ink cartridge while giving you about 1\/2 the ink! Mr. Iwamoto immediately recommended that I buy an Epson in order to save myself some money.<\/p>\n<p>He actually cheated himself out of a sale to help me &#8211; let&#8217;s face it, other ink sellers aren&#8217;t going to say a thing about this. Why should they?<\/p>\n<p>If you buy ink more frequently, they make more money, just like HP. I immediately went to CompUSA to buy an Epson printer &#8211; and so did the customers behind and in front of me from Mr. Iwamoto&#8217;s.<\/p>\n<p>You see, Mr. Iwamoto doesn&#8217;t sell the printers, so getting you to buy an Epson doesn&#8217;t benefit him one bit. His only concern was educating customers and saving them money. And he did it at his own expense.<\/p>\n<p>If you live here in Hawaii and have an inkjet printer, please go by the store. Do you need an ink? Or will you need ink at any time?<\/p>\n<p>You can support Mr. Iwamoto&#8217;s honest business and benefit from his tell-it-like-it-is, customer first attitude.<\/p>\n<p>Go to MrInkPlus.com and download his catalog. He takes orders so please put your money where it will benefit you and a good honest businessman.<\/p>\n<p>And No, I have no affiliation with him or the store whatsoever. I just want to see him succeed. After all, he went to bat for me.<\/p>\n<p>PS If you have an HP inkjet printer &#8211; junk it. HP is ripping you off. Give your money to a company that isn&#8217;t stealing from us.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If there is a Business Hall of Fame, one of my first nominees would be Mr. Terence Iwamoto, owner and proprieter of &#8216;Mr. Ink Plus&#8217; here in Honolulu. Like many inkjet printer owners, the cost of ink has always amazed me &#8211; or maybe that should be &#8216;angered me&#8217;. When my HP&#8217;s black ink went [&hellip;]<\/p>\n","protected":false},"author":31,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"content_audit":[110,112],"class_list":["post-45","post","type-post","status-publish","format-standard","hentry","category-other","content_audit-audited","content_audit-refresh"],"modified_by":"Jonathan Cook","jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.pananadesign.com\/blog\/wp-json\/wp\/v2\/posts\/45","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pananadesign.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.pananadesign.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.pananadesign.com\/blog\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pananadesign.com\/blog\/wp-json\/wp\/v2\/comments?post=45"}],"version-history":[{"count":1,"href":"https:\/\/www.pananadesign.com\/blog\/wp-json\/wp\/v2\/posts\/45\/revisions"}],"predecessor-version":[{"id":645,"href":"https:\/\/www.pananadesign.com\/blog\/wp-json\/wp\/v2\/posts\/45\/revisions\/645"}],"wp:attachment":[{"href":"https:\/\/www.pananadesign.com\/blog\/wp-json\/wp\/v2\/media?parent=45"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.pananadesign.com\/blog\/wp-json\/wp\/v2\/categories?post=45"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.pananadesign.com\/blog\/wp-json\/wp\/v2\/tags?post=45"},{"taxonomy":"content_audit","embeddable":true,"href":"https:\/\/www.pananadesign.com\/blog\/wp-json\/wp\/v2\/content_audit?post=45"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}